SHIPPING & Returns POLICY
We proudly ship across the UK using Royal Mail Tracked 48, ensuring your order is handled with care and delivered reliably. As soon as your order is dispatched, you’ll receive tracking information so you can follow its journey to your doorstep.
Processing & Delivery Times
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Order Processing: Standard orders are processed within 1–3 business days.
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Standard Delivery: Once dispatched, delivery typically takes 2–4 working days.
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Next Business Day Delivery: For faster service, we offer next business day delivery on orders placed before 12pm (Mon–Fri).
Shipping Rates
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Free Standard Shipping on all orders over £50
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Standard Shipping: £3.95
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Next Business Day Delivery: £7.95
Please note: Delivery times may vary during peak periods or due to external factors beyond our control (e.g. postal strikes, weather disruptions). If you have any concerns or need help with your order, feel free to contact our customer support team.
Returns and Refunds Policy
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Due to the perishable nature of treats, we do not accept returns.
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If you are in any way dissatisfied (e.g. damaged items or delivery problems), please contact us within 2 days of receipt of your order, and we’ll put things right.